FLOOR MANAGER

Location: Brooklyn, NY
Job Type: Full-Time

Position Summary

The Floor Manager is a key member of Strong Rope Brewery's front-of-house leadership team and is responsible for making sure the taproom, events, and guest-facing operations run smoothly day to day. Working closely with the General Manager and other FOH leaders, the Floor Manager leads shifts, manages and develops the FOH team, maintains operational standards, and ensures Strong Rope consistently delivers a welcoming, organized, and high-quality hospitality experience.

The Floor Manager is a hands-on manager. This role is for someone who enjoys being on the floor, working alongside the team, solving problems in real time, and taking ownership when things need to get done. The Floor Manager is ultimately accountable for the quality of each shift and for making sure the team, taproom, and events are prepared for success.

This description is not all-inclusive; responsibilities may change and additional duties may be assigned to meet business needs.

Key Responsibilities

• Lead daily FOH operations by serving as Manager on Duty, overseeing opening, service, and closing procedures, assigning staff and stations, managing breaks and shift transitions, and making real-time adjustments to keep service running efficiently.

• Manage staffing and scheduling in partnership with the GM by building weekly schedules, matching staffing levels to sales, seasonality, reservations, and events, managing call-outs and coverage, 

• Lead and support the FOH team by setting clear expectations, coaching employees in real time, reinforcing Strong Rope's hospitality and service standards, supporting onboarding and training, recognizing strong performance, and appropriately addressing attendance, performance, and conduct issues.

• Maintain an excellent guest experience by monitoring service quality, speed, cleanliness, organization, and guest flow; answering questions; resolving routine concerns; and escalating significant guest or operational issues to the GM when necessary.

• Keep the taproom operationally ready by ensuring guest-facing spaces are clean, organized, stocked, and properly presented, including menus, signage, music, lighting, temperature, bar stations, and other details that contribute to a strong guest experience.

• Manage FOH inventory and purchasing by maintaining accurate counts, establishing and monitoring pars, identifying shortages and waste, ordering routine supplies, coordinating deliveries, and ensuring that beer, beverages, bar supplies, cleaning materials, paper goods, and other operational necessities are available when needed.

• Support private events and reservations by coordinating with FOH leaders, reviewing upcoming events, ensuring staff understand event requirements, coordinating FOH staffing and preparation, managing day-of bar and hospitality operations, ensuring spaces are properly reset, and identifying recurring issues or opportunities for improvement.

• Support public programming and community events by working with the FOH leaders to prepare the team and taproom including but not limited to music, trivia, tastings, beer releases, watch parties, and community events, while maintaining normal taproom service standards.

• Maintain strong communication across shifts and departments by completing shift reports, communicating information about events, reservations, staffing, beer availability, maintenance, guest issues, and operational concerns, and coordinating with brewery production and other departments when FOH needs affect their operations.

• Maintain a safe, organized, and accountable workplace by enforcing Strong Rope policies and service standards, addressing problems promptly, identifying safety concerns, and ensuring employees understand their responsibilities.

• Help develop the FOH team and operation by identifying training needs, contributing to improved SOPs and systems, sharing operational feedback with the GM, and helping create a culture where employees are supported, challenged, and empowered to do their jobs well.

• Take ownership of problems and outcomes by making reasonable day-to-day decisions independently, looking for solutions rather than simply identifying problems, and knowing when an issue requires GM or ownership involvement..

Required Qualifications

• 3+ years of hospitality experience with demonstrated leadership responsibility.

• Strong understanding of taproom, bar, restaurant, or hospitality operations.

• Excellent communication and organizational skills.

• Comfortable giving direction and holding employees accountable.

• Strong attention to detail.

• Ability to remain calm and make decisions in a busy environment.

• Comfortable working evenings, weekends, and holidays as required.

Preferred Qualifications

• Experience working in a brewery, brewpub, craft beverage company, or community-focused hospitality business.

• Passion for craft beer, local businesses, and creating memorable guest experiences.

• Experience with POS systems, scheduling platforms, inventory systems, and spreadsheets. (including but not limited to Google Workspace, Slack, Square, TripleSeat, etc.).

• Ability to use operational data to make informed business decisions.

Work Environment & Schedule

• Full-time, exempt leadership position.

• Requires flexibility including evenings, weekends, holidays, and peak business periods.

• Combination of active floor presence, team leadership, and administrative responsibilities,.

• Must be comfortable working in a dynamic environment where priorities shift and hands-on leadership is essential.

• Standing for long periods of time (up to 10 hours), bending, and constant movement.

• Ability to safely lift, carry, and/or push up to 25 pounds without assistance.

• Ability to safely lift, push, pull, maneuver, or move items weighing up to 100 pounds with team and/or mechanical assistance.

Compensation & Benefits

• Salary range: $65,000–$70,000 based on experience.

• Performance-based bonus potential.

• Healthcare stipend.

• 401K with company match.

• Paid time off.

• Strong Rope merch and beer discounts.

——————————————————————————————————

SOCIAL MEDIA COORDINATOR

Location: Brooklyn, NY
Employment Type: Part-Time

Position Summary

The Social Media Coordinator is responsible for creating and managing social media content that tells the Strong Rope Brewery story, showcases the people behind the beer, promotes the taproom and events, and keeps the Strong Rope community engaged.

This is a hands-on content and social media role. The ideal candidate is comfortable being on-site, capturing authentic photo and video content, developing creative ideas, writing captions, and managing a consistent posting schedule.

The Social Media Coordinator brings the Strong Rope brand to life online through consistent, engaging, and authentic content. The content should support Strong Rope Brewery's 4 Ps Philosophy: People, Planet, Pint, and Profit.

Key Responsibilities

Content Creation

• Regularly capture original photo and video content  for Instagram Reels, Stories, TikTok, and other relevant platforms at the brewery, taproom, events, and brewery production spaces.

• Photograph beer, food, the taproom, patio, events, brewing activities, staff, guests, and behind-the-scenes moments.

• Develop recurring content themes and series that can be produced consistently.

• Meet weekly and monthly goals and supporting the 4Ps Philosophy:
  

people

• Showcase the people who make Strong Rope what it is—from brewers and bartenders to event staff and members of the broader community.

• Develop content that makes guests feel connected to the people behind the brewery.

• Capture authentic moments of hospitality, teamwork, craftsmanship, and community.

• Help create an online personality that feels welcoming, genuine, and distinctly Strong Rope.

Planet

• Highlight Strong Rope's commitment to New York ingredients, local relationships, and responsible business practices.

• Tell stories about sustainability and environmental responsibility when relevant.

• Showcase the brewery's connection to its local community and surroundings.

Pint

• Make great beer a central part of the visual story.

• Photograph and showcase new releases, classic beers, brewing, ingredients, and the process behind the pint.

• Work with the brewing team to communicate beer information accurately.

• Help educate and excite customers about Strong Rope's beer that feels authentic, without making every post feel like an advertisement.

Profit

• Create content that ultimately supports the brewery's business goals.

• Promote taproom traffic, events, beer releases, and other revenue-generating activities.

• Build awareness that encourages people to visit Strong Rope, attend events, and engage with the brand.

• Use social media performance data to identify what types of content drive the strongest engagement and audience response.
  
  

Social Media Management

• Maintain an organized library of current photo and video assets.

• Manage Strong Rope's social media posting calendar including future planning and scheduling.

• Write engaging, on-brand captions and copy.

• Schedule and publish posts, Stories, and short-form video content.

• Monitor comments, messages, tags, and mentions and respond appropriately.

• Keep social profiles current with accurate information about hours, events, beer releases, highlights, and other important updates.

• Coordinate with the General Manager, Taproom Manager, Client Services Manager, and Head Brewer to ensure content accurately reflects upcoming activities, opportunities, and priorities and attend weekly departmental meetings.

• Identify opportunities to promote upcoming events, beer releases, taproom programming, and seasonal activity.

• Monitor basic social media performance and use results to improve future content.

• Route DM/inquires to the relevant department leads

Qualifications

• Experience managing social media accounts for a business, brand, organization, or personal creative project.

• Strong understanding of Instagram and short-form video platforms.

• Strong photography and video instincts.

• Ability to shoot and edit engaging short-form content using a phone and/or camera.

• Strong writing and caption-writing skills.

• Highly organized and able to maintain a consistent content schedule.

• Comfortable working independently and identifying content opportunities without being asked.

• Ability to work on-site regularly and capture content in a busy brewery, taproom, and event environment.

• Genuine interest in beer, hospitality, food, events, music, culture, or community.

• Strong understanding of what makes social content feel authentic rather than corporate.

Preferred Qualifications

• Experience in hospitality, food & beverage, brewery, restaurant, music, or event-related social media.

• Experience with Instagram Reels, TikTok, Stories, and social scheduling platforms.

• Basic photo and video editing skills.

• Experience developing a content calendar.

• Familiarity with Brooklyn's food, beverage, arts, music, and hospitality communities.

Compensation & Benefits

• Pay range: $20-$23, based on experience. 

• Healthcare stipend.

• 401(k) with company match.

• Paid time off.

• Strong Rope merchandise and beer discounts.

Strong Rope Brewery is an Equal Opportunity Employer that does not discriminate against employees, applicants, contractors, or any other legally-covered persons on the basis of any protected characteristic. These include: military or veteran status, conviction status (unless otherwise permitted by law), race (including traits historically associated with race), color, religion, creed, sex, sexual orientation, transgender status, gender non-conformity, national origin, age, physical or mental disability, marital status, caregiver status, familial status, predisposing genetic characteristic, citizenship or immigration status (unless otherwise permitted by law), domestic violence victim status, or any other protected characteristic under applicable federal, New York State, or New York City laws.